BALIVILLAS.COM'S GUARANTEE:

1. You'll Find The Villa Which Suits You Best:

Since 1992 the Balivillas.com portfolio of high-quality villas has been improved each year. Today you can choose from over 30 of the most beautiful villas in Bali within different categories and in different locations. These villas have been rented through Balivillas.com many times already, and so are fully guaranteed by us.

If you deal directly with the owner of a specific villa, he can offer you one choice only i.e. HIS villa. Balivillas.com, on the other hand, will only suggest a villa that really does meet all YOUR requirements. (We also tell you if there are no villas which suit your needs completely.) And remember, Balivillas.com does not list low-quality houses at all (although there are many in Bali).

2. You Avoid Paying More Than Necessary:

Balivillas.com's office in Bali deals with each individual villa owner directly so we can offer rental rates well below those quoted by other rental companies (who deal through local contacts and need to add margins to cover their own costs and the currency risk).

Our unique "SUPER VALUE Rates" and "LAST MINUTE Offer" introduced in 1999 are only available through Balivillas.com and have made the rental of high-quality villas in Bali a lot more affordable. The FREE use of an air-conditioned car with reliable driver during your stay (for up to 10 hours per day consecutively) is another exclusive service from Balivillas.com to provide considerable convenience and extra savings.

3. You Take No Risk When You Book Through Balivillas.com:

Balivillas.com does not ask you to transfer money or send a cheque. All payments are charged to one of the major credit cards. This means you are guaranteed a full refund in case we do not perform as promised. Since early 1998, the business has been monitored for reliability and client satisfaction by "PUBLIC EYE" and has been certified as "Safe Shopping Site". Bali.com's privacy practices have been reviewed and approved by TRUSTe, and the Privacy Statement is easily accessible from all forms which require the input of personal details. The company's web site has also been certified by VeriSign as a "Secure Site". Bali.com Ltd and its divisions are also members of ASTA (the American Society of Travel Agents) and PATA (the Pacific Area Travel Association).

4. When You Arrive, It's Like Having Friends in Bali:

We're proud of our service. Our staff will meet you at the airport and take you to your villa. We help brief the house staff on what you want and the food you like to eat. Your refrigerator will be stocked with essential supplies, and your "Welcome Pack" includes an up-to-date guide book with maps and a current print-out of our web pages on What to See & Do in Bali, Restaurants, Nightlife, etc. You'll also receive details on Internet access using local ISP, supermarkets and specialty shops, massage and beauty treatments, doctors and emergency telephone numbers, etc.

We'll organize special tours and excursions by car, boat, helicopter or sea plane if you wish. Golf, fishing, sailing, horseback riding, Balinese cooking, painting, music, dance, or meditation classes are no problem to organize. Even a private cultural performance in your villa can be arranged. If you'd like to get married in Bali – no problem. If you like to attend a "Bali Wine Club" lunch, a "Chaine des Rotisseurs" event, or to meet a celebrity living in Bali – let us know and we'll try to make it happen.

5. Any Problems Will Be Sorted Out Immediately:

Only if something goes wrong you'll find out whether a company's service is really as good as claimed. Since Balivillas.com has its Reservation & Service Center in Bali, it's in a better position than overseas villa owners and villa rental companies to sort out any problems which may occur.

If your villa is not up to expectations in any way, if you have a complaint, or you need any assistance at all, we are only a local telephone call away – and located probably less than 15 or 20 minutes from where you are.

6. Call Us 24 Hours a Day:

Our Service Center in Bali is there to handle emergencies 24 hours a day, 365 days a year, and we speak English, German, and Japanese. (However, our reservation staff are on duty only Mo – Fri from 9:00 a.m. to 18:00 p.m. GMT+8, and Saturdays from 9:00 a.m. to 14:00 p.m. GMT+8.) If none of our office staff can help, speak to Ms. Endris Juliawati, our office manager, or ask for me, and we'll find a way to solve your problem.

At Balivillas.com we don't promise anything we can't deliver. And if something should go wrong, we make every effort to put it right – immediately!

We're here on the spot, and our job is to make sure you fully enjoy your stay in Bali.